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General Terms and Conditions

This website is operated by Brennan Dublin. Throughout the site, the terms “we”, “us”, and “our” refer to Brennan Dublin. We offer this website, including all information, tools and services available from this site, to you (the “user”), conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, customers, suppliers, vendors and content contributors.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. The most current version of the Terms will always be available on this page. We reserve the right to update, modify or replace any part of these Terms at any time by posting updates and/or changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of the website after changes have been posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

By agreeing to these Terms, you confirm that you are of legal age in your country of residence, or that you have obtained the consent of a parent or guardian to use this site if you are a minor.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws (including copyright laws). Transmission of worms, viruses or any code of a destructive nature is strictly prohibited.

A violation or breach of these Terms may result in immediate termination of your access to our Services.

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding credit card data) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card data is always encrypted during transfer across networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

Article 1 – Definitions

In these Terms & Conditions, the following definitions shall apply:

  • Cooling-off period: the period during which the consumer may exercise the right of withdrawal.

  • Consumer: any natural person who is not acting in the course of a trade, business, craft or profession, and who enters into a distance contract with the trader.

  • Day: a calendar day.

  • Distance contract: a contract concluded between the trader and the consumer under an organised distance sales system without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the conclusion of the contract.

  • Durable medium: any tool that enables the consumer or trader to store information addressed personally to them in a way that allows future reference and unaltered reproduction of the stored information.

  • Entrepreneur / Trader: the natural or legal person who offers products and/or services to consumers at a distance (in this case, Brennan Dublin).

  • Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period.

  • Long-term contract: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time.

  • Means of distance communication: any means which may be used for concluding a contract without the consumer and the trader being in the same place at the same time.

  • General Terms and Conditions: the present Terms & Conditions of Brennan Dublin.

Article 2 – Identity of the Trader

 

  • Company name: STDE Trading

  • Chamber of Commerce registration number: 94605785

  • Trading name: Brennan Dublin

  • VAT number: NL005096299B26

  • Customer service e-mail address: info@brennan-dublin.com

  • Registered office address: Kerkstraat 75, 4926 CV Lage Zwaluwe, The Netherlands

Article 3 – Applicability

3.1 These General Terms and Conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader (Brennan Dublin) and the consumer.

3.2 Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, prior to the conclusion of the distance contract, where the Terms can be reviewed and that they will be provided free of charge as soon as possible upon request.

3.3 If the distance contract is concluded electronically, these General Terms and Conditions will also be made available to the consumer electronically, in such a way that they can be easily stored by the consumer on a durable medium. If this is not reasonably possible, the consumer will be informed electronically where the Terms can be accessed, and they will be sent electronically or otherwise free of charge at the consumer’s request.

3.4 In the event that specific product or service conditions apply in addition to these Terms, the provisions of paragraphs 3.2 and 3.3 shall apply accordingly. In the event of conflicting provisions, the consumer may always rely on the provision that is most favourable to them.

3.5 If one or more provisions of these Terms are found to be wholly or partially void or invalid at any time, the remaining provisions will remain in full force and effect. The invalid provision shall be replaced, by mutual agreement, with a provision that reflects the purpose and intent of the original provision as closely as possible.

3.6 Situations not expressly covered by these Terms must be assessed “in the spirit” of these Terms.

3.7 Any uncertainties regarding the interpretation or content of one or more provisions of these Terms must likewise be interpreted “in the spirit” of these Terms.

Article 4 – EU & International Customers

4.1 Customers outside of our domestic shipping region, including customers within the European Union (EU) and other international destinations, may be subject to import duties, customs charges, and local taxes payable upon arrival in the destination country.

4.2 These charges are not included in the product price or shipping cost displayed at checkout. They are the sole responsibility of the customer.

4.3 Import duties and taxes may vary depending on:

  • the value and type of the item,

  • the weight and dimensions of the package,

  • the country of origin of the goods, and

  • the applicable laws and customs regulations in the destination country.

4.4 Customers will typically receive an import invoice directly from the courier (e.g. DHL, DPD, or local postal services) before or at the time of delivery.

4.5 While in our experience customs clearance is generally straightforward, regulations and fees can change without notice. Customers are advised to consult their local customs office or relevant government authority for the most accurate and up-to-date information.

4.6 Brennan Dublin cannot be held responsible for delays, additional charges, or the refusal of goods by local customs authorities.

Article 5 – The Offer

 

5.1 If an offer has a limited period of validity or is subject to specific conditions, this will be clearly stated in the offer.

5.2 All offers are non-binding. Brennan Dublin reserves the right to amend or withdraw an offer at any time.

5.3 The offer includes a complete and accurate description of the products and/or services offered. Descriptions are sufficiently detailed to allow the consumer to make an informed assessment of the offer. Where images are used, these are intended to represent the products truthfully. However, obvious mistakes or typographical errors do not bind Brennan Dublin.

5.4 All product images, specifications and data provided are indicative only and cannot be a reason for compensation or cancellation of the agreement. Colours displayed on-screen may differ slightly from the actual colours of the products, depending on the consumer’s device and settings.

5.5 Each offer contains sufficient information to make clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes, in particular:

  • The price, excluding customs clearance fees and import VAT, which remain the responsibility of the customer. In the event of import into the EU, the postal or courier service will typically collect VAT and any customs fees directly from the recipient.

  • Any applicable shipping costs.

  • The manner in which the agreement is concluded and the steps required to do so.

  • Whether the right of withdrawal applies.

  • The method of payment, delivery and performance of the agreement.

  • The period for which the offer remains valid, or the period during which the price is guaranteed.

  • The cost of distance communication, where such costs differ from the basic rate of the means of communication used.

  • Whether the agreement will be archived after conclusion, and if so, how it can be accessed by the consumer.

  • The way in which the consumer can check and, if necessary, correct the information provided before finalising the contract.

  • The languages available for concluding the contract (English being the primary language).

  • Any relevant codes of conduct applicable to the trader and how these can be consulted electronically.

  • The minimum duration of the contract, in the case of a long-term or recurring transaction.

5.6 Where applicable, additional product information such as available sizes, colours, or materials will be clearly indicated.

Article 6 – The Agreement

 

6.1 The agreement, subject to the provisions of paragraph 6.4, is concluded at the moment the consumer accepts the offer and meets the conditions attached thereto.

6.2 If the consumer accepts the offer electronically, Brennan Dublin will promptly confirm receipt of the acceptance electronically. As long as this confirmation has not been sent, the consumer retains the right to dissolve the agreement.

6.3 If the agreement is concluded electronically, Brennan Dublin will implement appropriate technical and organisational measures to secure the electronic transfer of data and to provide a secure online environment. Where electronic payment is possible, suitable security measures will be observed.

6.4 Brennan Dublin may, within the boundaries of the law, obtain information about whether the consumer is able to meet payment obligations, as well as about all relevant facts and factors necessary for the responsible conclusion of a distance contract. If, based on this assessment, Brennan Dublin has valid grounds not to conclude the agreement, we reserve the right to refuse an order or to attach special conditions to its execution, with reasons provided.

6.5 Together with the product or service, Brennan Dublin will provide the consumer, in writing or in a format that can be stored on a durable medium, with the following information:

  • the visiting address of our registered office where complaints can be submitted;

  • the conditions and procedures for exercising the right of withdrawal, or a clear statement if the right of withdrawal does not apply;

  • information regarding guarantees and any after-sales service;

  • the data referred to in Article 5.5 of these Terms, unless already provided to the consumer before conclusion of the agreement;

  • the conditions for terminating the agreement if it has a duration of more than one year or is of indefinite duration.

6.6 In the case of a long-term transaction, the provisions in paragraph 6.5 apply only to the first delivery.

6.7 All agreements are entered into under the suspensive condition of sufficient availability of the relevant products.

Article 7 – Right of Withdrawal

7.1 When purchasing products, the consumer has the right to withdraw from the agreement without giving any reason within 14 calendar days. The cooling-off period starts on the day after the consumer, or a third party designated by the consumer (other than the carrier), has received the product.

7.2 During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only unpack and use the product to the extent necessary to determine the nature, characteristics and functioning of the goods, similar to what would be permitted in a physical shop.

7.3 If the consumer exercises the right of withdrawal, the product must be returned to Brennan Dublin with all supplied accessories, and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by Brennan Dublin.

7.4 To exercise the right of withdrawal, the consumer must notify Brennan Dublin in writing (e.g. by e-mail to info@brennan-dublin.com) within 14 calendar days after receipt of the product. Following such notification, the consumer must return the goods within a further 14 calendar days. The consumer bears the responsibility to prove timely return, for example by providing proof of shipment.

7.5 If the consumer does not notify Brennan Dublin of the intention to withdraw within the cooling-off period, or if the goods are not returned within the required timeframe, the purchase will be deemed final.

7.6 For logistical reasons, all approved returns must be sent to our fulfilment centre in Asia at the following address:

Return Address
No. 439 Huancheng North Road
Jiangbei District
Ningbo, Zhejiang Province
315000
China
Recipient: Sandy

Important Instructions:

  • The package label must include:

  • A note must be placed inside the package containing:

    • Customer’s full name

    • Order number

    • The wording: Brennan Dublin

    • Recipient: Sandy

These details are required to process your return quickly and securely.

Article 8 – Costs in the Event of Withdrawal

8.1 If the consumer exercises the right of withdrawal, all costs of returning the products are the sole responsibility of the consumer, including any shipping, handling, customs clearance charges and import duties.

8.2 If the consumer has already made a payment, Brennan Dublin will refund the amount paid for the returned product(s) as soon as possible, and no later than 14 calendar days after receiving the goods back or after the consumer has provided conclusive proof of return shipment (whichever is earlier).

8.3 Refunds will be made using the same method of payment as used in the original transaction, unless expressly agreed otherwise.

Article 9 – Exclusion of the Right of Withdrawal

 

9.1 Brennan Dublin may exclude the consumer’s right of withdrawal for certain products and services as outlined in paragraphs 9.2 and 9.3. Such exclusions will only apply if they have been clearly stated in the offer, at the latest before the conclusion of the contract.

Products

9.2 Exclusion of the right of withdrawal is only possible for products:

  1. made to the consumer’s specifications or clearly personalised;

  2. which by their nature cannot be returned;

  3. that are liable to deteriorate or expire rapidly;

  4. whose price depends on fluctuations in the financial market beyond the trader’s control;

  5. newspapers, periodicals or magazines, with the exception of subscription contracts;

  6. sealed audio or video recordings, or sealed computer software, once the seal has been broken by the consumer;

  7. sealed goods that are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery.

Services

9.3 Exclusion of the right of withdrawal is only possible for services:

  1. relating to accommodation, transport, catering or leisure activities, where the contract provides for a specific date or period of performance;

  2. where performance has begun with the consumer’s express prior consent before the expiry of the cooling-off period;

  3. relating to betting and lotteries.

Article 10 – The Price

 

10.1 Brennan Dublin reserves the right to change the prices of products and/or services during the validity period stated in the offer, including as a result of changes in applicable tax or legal regulations.

10.2 In deviation from paragraph 10.1, Brennan Dublin may offer products or services with variable prices where such prices are linked to fluctuations in the financial market over which we have no control. Where applicable, this link to market fluctuations and the fact that any prices shown are target prices will be clearly indicated in the offer.

10.3 Price increases within three months after conclusion of the agreement are only permitted if they are the result of changes in legislation or other legal provisions.

10.4 Price increases taking place after three months following conclusion of the agreement are only permitted if expressly stipulated and:

  1. they result directly from changes in legislation or other legal provisions; or

  2. the consumer has the right to terminate the contract on the day the price increase takes effect.

10.5 The place of delivery, in accordance with EU VAT rules, is deemed to be the country where transport of the goods begins. As our products are shipped from outside the European Union, no VAT will be charged by Brennan Dublin. Instead, the postal or courier service may collect import VAT, customs clearance charges and/or other local duties directly from the customer upon delivery.

10.6 All prices are subject to printing or typographical errors. No liability will be accepted for the consequences of such errors. In the event of a printing or typographical error, Brennan Dublin is not obliged to supply the product at the incorrect price.

Article 11 – Conformity and Warranty

 

11.1 Brennan Dublin guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and usability, and the applicable legal provisions and/or government regulations in force at the time of conclusion of the contract. Where agreed, Brennan Dublin also guarantees that the product is suitable for use other than normal use.

11.2 Any guarantee provided by Brennan Dublin, the manufacturer, or the importer does not affect the consumer’s statutory rights and claims under EU consumer law, which remain unaffected. Consumers are entitled to a statutory conformity guarantee of two years under EU law.

11.3 Any defects or incorrectly delivered products must be reported to Brennan Dublin in writing within 14 calendar days of delivery. Products must be returned in their original packaging and in unused condition, unless the defect itself prevents this.

11.4 The warranty period corresponds to the manufacturer’s warranty period, where applicable. Brennan Dublin cannot be held responsible for the ultimate suitability of the products for each individual purpose, nor for any advice regarding the use or application of the products.

11.5 The guarantee does not apply in the following cases:

  • if the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

  • if the delivered products have been exposed to abnormal conditions, mishandled, or treated contrary to the instructions provided by Brennan Dublin and/or those stated on the packaging;

  • if the defect arises wholly or partly as a result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 12 – Delivery and Execution

12.1 Brennan Dublin will take the greatest possible care when receiving and fulfilling product orders.

12.2 The place of delivery is the shipping address provided by the consumer at the time of purchase.

12.3 Subject to Article 4 of these Terms, Brennan Dublin will process accepted orders as quickly as possible, and in any event within 30 calendar days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed in full or in part, the consumer will be notified within 30 days of placing the order. In such a case, the consumer has the right to dissolve the agreement at no cost, with a full refund of any amounts already paid.

12.4 In the event of dissolution in accordance with paragraph 12.3, Brennan Dublin will refund the consumer as soon as possible and no later than 14 calendar days after dissolution.

12.5 If delivery of an ordered product proves impossible, Brennan Dublin will make reasonable efforts to provide a replacement product. The consumer will be clearly informed at the latest upon delivery that a replacement is being provided. For replacement products, the right of withdrawal remains unaffected.

12.6 Delivery times indicated on our website (e.g. 6–12 working days) are estimates only. Brennan Dublin cannot be held liable for delays caused by customs inspections, courier delays, or other circumstances beyond our reasonable control.

12.7 The risk of damage to and/or loss of products remains with Brennan Dublin until the moment of delivery to the consumer, or to a representative previously designated by the consumer and communicated to Brennan Dublin, unless expressly agreed otherwise.

Article 13 – Duration Transactions: Termination and Renewal

13.1 Applicability
This Article applies only where Brennan Dublin offers contracts for the recurring or continuous supply of products or services. For standard one-off purchases, this Article does not apply.

Termination

13.2 The consumer may terminate a contract concluded for an indefinite period that provides for the regular supply of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

13.3 The consumer may terminate a fixed-term contract providing for the regular supply of products or services at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

13.4 The consumer may terminate the agreements referred to in paragraphs 13.2 and 13.3:

  • at any time and not be restricted to termination at a specific date or period;

  • at least in the same way as they were originally concluded;

  • always with the same notice period as stipulated by Brennan Dublin for itself.

Renewal

13.5 A fixed-term contract for the regular supply of products or services may not be tacitly renewed or extended for a fixed term.

13.6 By way of exception, a fixed-term contract for the supply of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, provided the consumer can terminate the renewed contract at the end of the extension with a notice period of no more than one month.

13.7 A fixed-term contract for the regular supply of products or services may be tacitly renewed for an indefinite period only if the consumer may terminate at any time with a notice period of no more than one month.

13.8 A trial or introductory subscription for the supply of newspapers or magazines is not tacitly renewed and ends automatically at the conclusion of the trial or introductory period.

Duration

13.9 If a contract has a duration of more than one year, the consumer may terminate the contract after one year at any time with a notice period of no more than one month, unless early termination is unreasonable given the nature of the agreement.

Article 14 – Payment

14.1 Unless otherwise expressly agreed, all amounts owed by the consumer must be paid in full at the time of placing the order. Brennan Dublin only accepts advance payment methods offered at checkout. Cash on delivery (COD) or payment after delivery is not available.

14.2 In the case of a service agreement, payment must likewise be made in advance, unless explicitly agreed otherwise in writing.

14.3 The consumer is responsible for ensuring that all payment details provided are accurate and must notify Brennan Dublin immediately of any errors.

14.4 In the event of non-payment, chargebacks, or other irregularities, Brennan Dublin reserves the right – subject to legal restrictions – to recover reasonable costs incurred, provided these have been made known to the consumer in advance.

Article 15 – Complaints Procedure

15.1 Complaints regarding the execution of the agreement must be submitted to Brennan Dublin promptly, and no later than 7 calendar days after the consumer has identified the defect, and must be clearly described and explained.

15.2 Complaints submitted to Brennan Dublin will be answered within 14 calendar days of receipt. If a complaint requires a foreseeably longer processing time, Brennan Dublin will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer may expect a more detailed reply.

15.3 If a complaint cannot be resolved by mutual agreement, a dispute shall be deemed to exist, which will be subject to the dispute resolution procedure as outlined in these Terms.

15.4 Submitting a complaint does not suspend the consumer’s payment obligations, unless Brennan Dublin confirms otherwise in writing.

15.5 If a complaint is found to be valid, Brennan Dublin will, at its discretion, either repair or replace the delivered product free of charge.

Article 16 – Personal Information

16.1 The submission of personal information through our store is governed by the Brennan Dublin Privacy Policy.

16.2 Our Privacy Policy explains how we collect, use, store and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

16.3 By using our store, you agree that your personal information will be processed in accordance with our Privacy Policy.

Article 17 – Errors, Inaccuracies and Omissions

17.1 From time to time, information on our website or within the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, delivery times or availability.

17.2 Brennan Dublin reserves the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after an order has been placed).

17.3 Brennan Dublin has no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. Any stated update or refresh date applied in the Service or on any related website should not be taken to indicate that all information has been modified or updated.

Article 18 – Changes to the Terms of Service

18.1 The most current version of these Terms of Service will always be available on this page.

18.2 Brennan Dublin reserves the right, at its sole discretion, to update, modify or replace any part of these Terms of Service by posting such updates or changes on the website.

18.3 It is the responsibility of the customer to check the website regularly for updates to these Terms of Service. Continued use of or access to the website and/or the Service after the posting of any changes constitutes full acceptance of those changes.

Article 19 – CESOP

19.1 In accordance with the amendments to the Turnover Tax Act 1968 (Payment Service Providers Directive Implementation Act) effective from 2024, payment service providers are legally required to register and report certain cross-border payment data to the European Central Electronic System of Payment Information (CESOP).

19.2 This reporting obligation applies directly to the payment service providers (e.g., banks, PayPal, Mollie, Stripe), and not to Brennan Dublin as the merchant. However, customers should be aware that their payment data may, in this context, be transmitted to CESOP in compliance with EU law.

19.3 Brennan Dublin has no influence over this reporting process and accepts no liability for the manner in which payment service providers fulfill their statutory CESOP obligations.