Have a question about your order or our products? Here you’ll find answers to the most common queries.
Can’t find what you’re looking for? Get in touch – we’ll be happy to help!
You can reach us by email at info@brennan-dublin.com
Shipping
When you order from Brennan Dublin, we start processing your order within 1–3 working days. After that, the average delivery time is 6–12 working days (Monday to Friday, excluding public holidays).
Delivery times may vary slightly depending on your location and order volume, especially during busy seasons. We always do our best to ship every order as quickly as possible, with care and attention.
For more details, please see our Shipping Policy.
You can track the status of your shipment directly on this page: Track My Order.
At certain times, due to high demand, deliveries may experience small delays. We truly appreciate your patience and trust.
If the estimated delivery time has passed and you still haven’t received your order, just drop us an email at info@brennan-dublin.com – we’ll be happy to help you locate it.
Returns & Refunds
To make a return, please contact our customer service team at info@brennan-dublin.com
Include your name, order number (e.g. #BD-10165), and the reason for your return.
We’ll reply with the return address and confirmation of the process. You can then send the product back using the courier of your choice.
For more details, please see our Return Policy.
Return shipping costs are the responsibility of the customer. The amount depends on the courier you choose.
We recommend checking the most up-to-date rates directly on your courier’s website.
You always have 30 days from the date of delivery to return an item.
To be accepted, your return must meet these conditions:
If you’d like to cancel an order, please email us as soon as possible at info@brennan-dublin.com
Include your name, order number (e.g. #BD-20149), and the reason for your request.
Please note: we cannot guarantee cancellation if your request arrives more than 24 hours after placing the order, as our team often starts processing quickly to ensure timely delivery.
Payment Methods
You can pay easily and securely by credit card, Apple Pay, or Google Pay. All transactions are protected by encrypted systems so you can shop with complete peace of mind.
That shouldn’t happen! Please email us at info@brennan-dublin.com with your full name and the email address you used at checkout, and we’ll sort it out as soon as possible.